Sten Vaisma, Team Lead at TTC Solutions tells that TTC was contacted mainly because technical testing
was not the area of expertise for their existing partner. Also the project scope & complexity required
another layer of QA, acting as an independent & unbiased quality gate before going live. TTC had proven
themselves as trustworthy and loyal partner from previous cooperation with Work&Co and already knew
the team partially. The strength of the Estonian enterprise was also noted by the fact that had
previously worked in the US market.

Approaching the challenge required very precise planning by the partners. "We had many stakeholders in
the project: we, the end customer Philz Coffee and the development companies in New York and Kiev, all
working in different time zones.

Our collaboration model became quite close using the whole 24 hours very efficiently tells Vaisma. In the
planning phase overall QA implementation had to fit into existing development pipeline and estimations
for monthly scope of work had to be set up. Our work started with QA planning, fitting testing into tight
timeline of activities done by already 3 teams. For precise work execution, a detailed Test
Strategy & Test Plan was also created.

TTC Solutions uses an expression called "Smart Testing" whenever they talk about assessing quality
through Manual Testing activities. This means that we consider testing as an intellectual process rather
than facts checking - quality goes way beyond that, "Testers should be given the freedom to question the
product beyond requirements. Daily work should not be driven by following step-by-step Test Cases.
Software is way too complicated to afford doing that anymore. Instead of following steps we prefer
structural exploration!" tells Vaisma.

Communication with Philz Coffee and all the rest of the team was challenging, but well managed. Mainly
because working across different time zones leaves little to no time for discussions or meetings. "Initially
we put together a very precise communication model and used time as efficiently as possible. However,
when having the next milestone behind the corner, close-collaboration of development and testing did
reach to night hours. That"s not something unusual - the whole team just goes the extra mile!"

Test Methodologies and approach applied by TTC decreased delivery times and increased overall value
point for a customer. "This can be noted as one of our strengths compared to our competitors on the QA
field," tells Vaisma, Ultimately this means that testing itself was almost never a bottleneck for major
milestones leading to faster business conclusions and time to market. This also resulted in increased
product quality post launch and minimal hotfixes during maintenance phase. "The clients revenue
increase resulted mainly due to launching the product itself and therefore increasing customer base,
monthly active users and amount of orders," says Vaisma.